Device Management

Alongside our general support contract offerings, we also offer REmote Device MANagement (REDMAN) as an additional, pro-active level of support.  Our monitoring platform monitors the health and status of installed devices ensuring that the solution provided gives the upmost performance and stability + uptime = business continuity.

REDMAN covers 4 basic areas:

Device monitoring

• Our platform polls your devices at intervals to check availability

Device Management

• Including configuration changes and backup to our secure storage systems

Link Performance Monitoring

• Where applicable, we’ll keep an eye on the performance of your connections – poor performance lowers productivity

Performance, health and availability reporting

• Our platform stores historic events to give an overview of what has happened, and the ability to forecast what may happen, allowing us to be pro-active in network adjustments and upgrades

---

Our REDMAN offering is broken in to 5 different levels dependant on your requirements (customisation options are available, please contact us for more information):

REDMAN I

• Basic Level Offering
• Business Hours device monitoring
• Business Hours error notification

REDMAN II

• Business Hours device monitoring
• Business Hours error notification
• Assisted Fault Repair

REDMAN III

• Extended Hours Monitoring & Notification
• Assisted Connectivity Repair
• Pro-Active Device Management (Upgrades, repairs)

REDMAN IV

• Operational Hours Monitoring & Notification
• Pro-Active Connectivity & Device Repair
• Pro-Active Health Checks
• Management Visibility *

REDMAN V

• 24 x 7 Network Monitoring and Notification
• Pro-Active Device Management & Repair
• Pro-Active Network Health Checks
• Pro-Active Connectivity Checks & Repair (including connectivity upgrade investigation)
• Management Visibility *

---

Support