Technical Services

Support Services

Switchnet Systems pride themselves on providing the most flexible and comprehensive support services in the industry.  We can offer a fully tailored contracted solution from basic telephone and e-mail support (complete with on-line ticketing systems) through to on-site engineering response, same day if required.

Switchnet Systems cover all the support, deployment and pre-sales requirements in-house and are partnered with industry leading Vendors providing leading-edge, best of breed solutions enabling the highest level of support for you and your customers.

Basic Contracted Options

• TAC-Silver
  • Business hours telephone and e-mail support
  • On-line ticketing system
  • Next Business Day advanced replacement
• TAC-Gold
  • Business hours telephone and e-mail support
  • On-Line ticketing system
  • Next Business Day engineering response (upgradeable to same day under the PLUS scheme)
• TAC-Platinum
  • 24x7 Telephone and e-mail support
  • Dedicated On-Line ticketing system
  • Dedicated emergency response number
  • 8 hour engineering response (upgradable to 4 hour* under the PLUS scheme)

* in certain areas of the UK 4 hour response is unavailable, in light of this the upgrade is for 6 hour response